These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and Caseflex. You should understand that by placing an order, you accept the following terms and conditions:
“Our”, “us”, "Caseflex” and "Caseflex Accessories" refers to Caseflex Accessories and all associated trading names. “Product(s)” and “item(s)” refers to items sold by Caseflex via official stockists. "Official stockist(s)" refers to official Caseflex retail channels on Amazon, eBay, Mobile Madhouse and PJA Distribution.
Description of Products
Each product on the Caseflex Accessories website has its own description. These descriptions outline key product specifications, dimensions, features and shipping information. Caseflex endeavours to ensure information related to products is kept up-to-date. There may, however, be occasions where changes to a product results in slightly dated information at the time of your order.
Your contract for purchases made through any of our official stockists is with Caseflex. Caseflex is a trading name of Caseflex Accessories LTD, registered in England under Company No. 09283436, Registered Office:1 Sadler Forster Way, Teesside Industrial Estate, Stockton-on-Tees, England, TS17 9JY.
You agree that e-mail can be used as a long-distance means of communication.
No contract for the sale of any product will subsist between you and Caseflex unless and until our official stockist accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time our official stockist sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by Caseflex of your offer to buy goods from Caseflex official stockists or 3rd party supplier that is engaged on your behalf by Caseflex.
Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.
You undertake that all details you provide to Caseflex for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If there are any changes to the details supplied by you it is your responsibility to inform Caseflex as soon as possible.
Caseflex will do its best to correct errors and omissions as quickly as practicable after being notified of them.
Products that are found to be faulty upon delivery or after use can be returned to Caseflex for replacement or refund. This must be done through our official stockists and notification of any fault immediately. Refunds cannot be issued after the 30 day period following the receipt of goods. Repairs and replacements will continue to be offered throughout the item's warranty period.
Postage and other return costs are the responsibility of the customer. Costs of postage will be reimbursed by Caseflex only in the case of faulty or damaged goods, or goods supplied incorrectly by us.
In order for Caseflex to process returned items and issue a refund or replacement, we MUST be notified prior to you returning an item.
You can notify Caseflex of your intention to return a product by contacting our Customer Service department using one of the following methods:
Phone: +44 (0) 1642 309431
The Caseflex customer service department can be contacted during the following business hours:
Monday to Friday: 8:00AM – 4:30PM
Saturday: 8:00AM – 12:00PM
Messages left and emails received outside of these hours will be responded to within three working days.
All Caseflex products sold via our official stockists are supplied with a 90-day manufacturer warranty as standard. Should your goods develop a fault during this period, Caseflex will repair or replace the item.
The Caseflex warranty is subject to the following exclusions:
- General wear and tear
- Accidental damage
- Damage resulting from misuse
- Damage due to attempted product repair or modification
Third party product repairs and/or modifications will void the warranty of your product.
Replaced or repaired items during the warranty period will NOT reset the 90-day period. Warranties will run from the date of receipt.
Caseflex supports the Waste Electrical & Electronic Equipment (WEEE) Directive. As a retailer of electrical products, Caseflex is responsible for reducing the amount of electrical and electronic waste in the UK and assists in the development of WEEE collection facilities.
Caseflex can safely recycle any electrical products purchased from our brand. If you wish to send an item to us for recycling, please address your package to:
1 Sadler-Forster Way
Teesside Industrial Estate
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
Caseflex may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website will be governed by those new terms.
These terms and conditions shall apply when a Caseflex official stockist accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Caseflex and you relating to your purchase. Caseflex advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted.
You are advised to read (and are responsible for reading) all information on this website fully.